FAQ

ScAnimals are tiny collectable toys, you scan the QR code on the bottom and get to personalise it. Once you adopt or claim the ScAnimal you will receive a personalised birth certificate and birth announcement for your new addition.

1. Wizzard Bunny Birth Certificate
2. Duck Birth Certificate 2

To read more about how about how we came about and what makes us unique, click here.

All prices are in NZD$ and are shipped using NZ Post Courier service.

Stocked items are shipped the day after ordering. 

• North Island items are shipped overnight, so should arrive within 1-2 business days..
• South Island are between 2-3 business days.
• Australia is 3-8 business days

We stock most items, however if not in stock, lead time is generally an additional day or two to print.

1. ScAnimals are designed to be between 1-4 colors and 3D rendered,

2. ScAnimals are then printed, a sheet of ScAnimals can take anywhere from 6hrs through to 2 days to print.

3. The ScAnimals then head to the laser workshop where they are individually laser engraved with a unique QR code, which give the ScAnimals life.
   

There are a couple of things to try if this is happening.

1. Try Scan your ScAnimal on a different angle, i.e. turn it 90 or 180 degrees, or try scanning from closer or further away.
2. Try different lighting, i.e. not in direct sunlight, or if in a dark space, turn the brightness up on your phone.
3. Try zooming in/out on your camera
4. Test on someone else’s phone

If none of this helps – flick us a message [email protected] and we will see what we can do to help.

You can – for anything custom, please reach out to us and we can help figure out the specifics.